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Utility Collections FAQs

Questions

How often is my meter read ?

It is the policy of the Utility Collection Department to read all meters on a monthly basis.  In accordance with this,  the bill you receive will be on a monthly basis. 

 

My meter is covered with dirt - how are they reading the meter ?

Because almost all of our meters are located in meter boxes that are placed in the ground,  dirt accumulation is a constant problem.  Weather,  soil type,  leaves and ant beds all contribute to the situation.  The meter readers are accustomed to this and simply brush away the dirt to reveal the meter dial,  wipe it off and read it.  They also have specially designed reading tubes to read through water.  Each meter reader reads your meter with an electronic reading device that does not reveal your previous reading,  therefore,  they must read the meter.  Guessing will not work because the system only allows them three entry attempts. They are used to dirt accumulation and it is not a hindrance to them.

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What do I do if I have a leak ?

Call the Utility Collection Department if it is during working hours (  7:30 a.m. - 5:00 p.m. ) at 633-0220.  They will send a service person to cut off your water so that you may repair the line.

Call the same number when your repairs are finished and we will turn your water back on.  Yes,  it is okay if the plumber turns it back on and most often they do.  But if you need us to come back out to turn your water back on we’ll be happy to do so.

 If the leak is discovered after-hours - please call 634-8881 and the appropriate personnel will contact our service department to come and cut off your water.  If the leak causes your bill to go up higher than normal,  come by our location at City Hall and we will adjust your bill.  The adjustment will not write-off the entire additional amount but will lower the bill to a manageable figure.  Most residential accounts have sewer averaging based on winter consumption so that a leak does not affect the sewer portion of you bill.

 

How does Lufkin's water and sewer rates compare to other city's rates ?

The City of Lufkin has made a conscientious effort to keep the cost of water and sewer low for our  customers.  A review of area rates will show that we are as low or lower than much of our surrounding   providers.  We continuously conduct surveys of comparably sized cities to assure our rates are within industry standards.  Further,  we constantly look for ways to operate that will in the most efficient way guarantee a reliable, healthy and safe water supply.

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I've heard of sewer averaging - how does this work ?

Sewer averaging is a method of computing the sewer portion of your bill so that watering in the summer will not run your sewer bill up.  We do this by using your winter average to figure your sewer bill for the entire year.  If you are new to the utility and do not have a winter average your sewer bill is figured from your consumption but will stop computing at 20,000 gallons usage.  This feature is for residential customers only.  Commercial accounts have sewer bills based solely on consumption.

 

What are the various ways I may pay my bill ?

You may come by City Hall located at 300 East Shepherd to pay your bill.  We are located at the south side of the building.  You may come in or use the drive-by window.  There is a night deposit receptacle for after-hours payment located next to the drive-by window.  Many customers use the bank draft method of payment.  We encourage you to check with us about how to have your utility bill automatically drafted from your bank account.

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What does ABC mean on my bill?

ABC stands for Angelina Beautiful Clean and is your opportunity to make a $ 1.00 voluntary donation to this organization to help in beautification and environmental concerns.  This is purely voluntary and is not part of your billing balance.  All donations go directly to ABC and are tax deductible.  We encourage you to participate in this worthy program.

 

Does the City add fluoride to the water?

 Yes,  the City of Lufkin adds fluoride to the cities water at a constant concentration of 1 part per million gallons.  It is added as a deterrent to tooth decay.

 

Where does our water come from and is it tested?

 The water for your city is ground water produced by 10 area deep wells placed in the Carrizo Wilcox  aquifer.  It is continually tested and monitored for quality control.  The Texas Natural Resources Conservation Commission (TNRCC) also performs quality tests on a periodic basis.  

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