Collections Department handles a variety of duties related
utility service in the City of Lufkin. They are responsible
for billing and collecting water, sewer and sanitation
sewer accounts can be paid in person any time between 8:00
am and 5:00 pm, or through the Drive Thru between 7:30 am
and 5:00 pm at City Hall 300 East Shepherd, room 126 or by
mail, by electronic fund transfer through the customers
bank, (for an
call 633-0254) or in the night depository
located through our drive thru window.
sewer and solid waste accounts are billed monthly. The water
portion of the bill is only for the water that passes
through your meter. If you use a lot of water outside or
have a swimming pool it would be to your advantage for you
to purchase a water only or irrigation meter. The water only
meter will not, of course, have any sewer charges.
leak, no matter how large or small can increase your monthly
bill dramatically. The most common undetected leak can be a
running toilet. If you discover a leak or notice a
substantial increase in your monthly bill contact our
customer service representative at (936)633-0220 or (936)
633-0291 and they will be glad to assist you.
waste charges on your bill are a standard set rate for
residential customers. This rate will remain the same from
month to month (changing only if the rate is increased). For
information on your sanitation charges contact (936)
rates may vary according to the route schedules of
individual accounts. There are also separate rates for
recycling. Sanitation charges applicable only to customers
inside the city limits of Lufkin.
Contact us at