Want to become a Lufkin Police dispatcher (communications operator)?
The Communications Center is one of the most vital services for police, fire, and EMS departments. This division, housed within the Department, is
responsible for maintaining the lifeline between the public and the responding emergency unit in the field. They are truly the “FIRST” first responders
Communications operators, or dispatchers, handle many types of calls ranging from the daily, routine call to the life or death emergency, to after-hours
animal control and public works. Dispatchers provide this indispensable service for the public and the responding units alike.
Lufkin Police Department dispatchers answer approximately 180,000 non-emergency calls and 80,000 9-1-1 emergency calls a year.
The Department currently employs 12 full-time and six part-time operators. These operators work 12-hour shifts with three to four operators on duty at a
time (minimum of two). Four shifts of dispatchers provide 24-hour coverage, 365 days of the year working 6 a.m. to 6 p.m. and 6 p.m. to 6 a.m.
- Must be at least 18 years of age
- High school diploma or equivalent required
- Type 40 wpm
- Work 12-hour shifts and overtime
- Thrive in hectic/fast-paced atmosphere
- Live within 30 minutes of LPD (300 E. Shepherd Ave.)
- Pass physical, including hearing test
- Pass licensing course within the first year
- Pass background and polygraph test
- Have no felony or Class A misdemeanor charges pending or convictions
If I’m hired as a dispatcher, what comes next?
As a newly hired dispatcher, you will go through an 18-week training program, which has three phases.
In the first 12 weeks, you’ll be with a seasoned trainer who will educate you on policies and procedures of Lufkin Police Department dispatchers. The
last six weeks will be “ghost phase,” meaning your dedicated trainer will be supervising you, but you will be at your own console, dispatching your
own calls. .
For more information email:
Communications Supervisor Ashley Jowell: firstname.lastname@example.org
On the job FAQs:
What is a dispatcher’s starting pay?
Starting pay rates for LPD Communications is $16.07 an hour and maxes out at $18.72 by your fourth or fifth year.
What are the benefits offered by the City of Lufkin when I become a dispatcher?
Vacation - Accrual of 10 hrs. per month, eligible to be taken after one year
Sick time - Accrual of 10 hrs. per month
Holidays - Ten paid holidays plus birthday off; Available upon request and approval, depending on manpower of days requested
Uniform - $40 per month for uniform maintenance
Longevity - $8 per month for the number of years employed, i.e. 8 years equals $64 in Longevity Pay per month
Trainers get incentive pay of an additional $2 per hour
Retirement - 20-year TMRS retirement at 7 percent, matched two-to-one
Medical Insurance - The City contributes $7,500/year for employee Medical Insurance; The employee pays additional premiums depending on choice of plan.
Dependent coverage is also available at an additional premium cost to the employee
Life Insurance - The employee is provided life insurance coverage of two times the employee’s annual base pay
Long Term Disability - Provided at no cost to the employee; Employee receives full health insurance paid by the city, optional insurance provided for
employee's family members, paid by employee
What shifts do dispatchers work?
- “A” shift: 6 a.m. – 6 p.m. every Sunday-Tuesday and every other Saturday
- “B” shift: 6 a.m. - 6 p.m. every Wednesday-Friday and every other Saturday
- “C” shift: 6 p.m. - 6 a.m. every Sunday-Tuesday and every other Saturday
- “D” shift: 6 p.m. - 6 a.m. every Wednesday-Friday and every other Saturday
How many dispatchers are on each shift?
A normal shift includes three dispatchers with a minimum of two.