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The
Communications Center is one of the most vital services for the
Police, Fire, and EMS departments. This division, located in the
Police Department, is responsible for maintaining the lifeline link
between the public and the responding emergency unit in the field.
Communication Operators, or dispatchers, handle many types of calls
ranging from the daily routine call to the life or death emergency.
The dispatcher provides this necessary, indispensable service for
the public and the responding units alike. We hope you enjoy your
tour of this site and ask you to contact us with any questions or
comments regarding the information provided. |
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Cell Phone Situation
 Did you know that your cellular phone is capable of dialing
911 when it has been disconnected? Many people disconnect
the cellular phone and give it to their children as a toy;
this is never a good idea. Your child may be dialing 911
over and over again, inundating the 911 center with calls.
I’ve had conversations with toddlers, and could hear the
parents asking who they were talking to in the background.
Babies and children are fascinated with telephones and will
talk to anyone who will talk to the, meanwhile this is
taking up valuable time and tying up an emergency line,
possibly causing delays in emergency resources to people
with true emergencies. The lesson here is simple; if you
give your child a cell phone to play with, please remove the
battery first to prevent unnecessary calls to 911
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Commonly Needed Numbers
- Emergency 911
- Lufkin Police Department 936-633-0356
- City Municipal Court 936-633-0315
- Animal Control 936-633-0218
- Lufkin Police Records 936-633-0342
- Sheriff’s Office 936-634-3331
- Angelina County Jail 936-634-2724
- TX DPS 936-699-7300
- Memorial Hospital 936-634-8111
- Woodland Heights 936-634-8311
- Americare EMS 936-699-4911
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What is an Emergency?
An Emergency by 911 standards is an immediate threat to
Life, Health, or Property. This is to include things such as
vehicle accidents, medical emergencies, Fights, Burglaries,
and Thefts that are IN PROGRESS (going on right now)…. and
anything else that could cause serious injury to a person or
property and or death. If you have property damage, theft,
loud music, or other problems that have already occurred,
please contact the appropriate law enforcement agency
(Lufkin Police or Angelina County Sheriff’s office) on a
non-emergency line.
LPD Communications
Statistics
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134 incoming 911 calls per day average
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55% come from cellular phones.
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11% are cell phone hang ups or pocket/purse calls.
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Peak call volume is between hours of 3pm and 6pm
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The busiest day seems to be on Wednesdays.
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Did You Know???
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If your cell phone calls
911 without your knowledge, we can hear your
conversation. To avoid this lock your keypad.
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Every question that a 911
operator asks is important, it may not seem like it, but
we only ask for information that we NEED to know. Please
answer all questions to the best of your ability.
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11% of all calls that
come in to the Lufkin 911 Center are cell phone hang
ups.
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We answer an average of
134 / 911 calls per day; we also monitor 5 regular phone
lines as well as dispatching and monitoring on 5 radio
channels for officers & fire & EMS personnel.
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