The Communications Center is one of the most vital services for police, fire, and EMS departments. This division, housed within the Department, is
responsible for maintaining the lifeline between the public and the responding emergency unit in the field. They are truly the “FIRST” first
Communications operators, or dispatchers, handle many types of calls ranging from the daily, routine call to the life or death emergency, to
after-hours animal control and public works. Dispatchers provide this indispensable service for the public and the responding units alike.
Lufkin Police Department dispatchers answer approximately 180,000 non-emergency calls and 80,000 9-1-1 emergency calls a year.
The Department currently employs 12 full-time and six part-time operators. These operators work 12-hour shifts with three to four operators on duty at
a time (minimum of two). Four shifts of dispatchers provide 24-hour coverage, 365 days of the year working 6 a.m. to 6 p.m. and 6 p.m. to 6 a.m.
Communications Supervisor Ashley Jowell is currently working on bringing back a 9-1-1 public education program to local classrooms.