City of Lufkin is pleased to announce that we are now
offering an upgraded version of Click2Gov for
Customer Information System (CIS) which will provides the
citizens of Lufkin the ability to pay their utility bills
over a secure Internet connection using a credit card.
Citizens can also view comprehensive, up-to-date account
information, billing history, and service and consumption
summaries. There is more information about Click2Gov below.
- Improves service by giving citizens
real-time access to their account information at their
convenience — 24 hours a day, 7 days a week.
- Provides the ability to compare
service consumption over a three-year period to
determine usage patterns.
- Improves efficiency by reducing the
time customer service representatives spend answering
telephone and in-office inquiries.
- Allows the City to meet the needs of
our citizens who want information access through the
- Payment history
— View customer payment history, including pending
- Electronic bill presentment and
payment — Enable customers to
pay bills online with a major credit card.
- Customer account information
— View customer account information, including account
status and balance, last bill sent, and last payment
- Consumption summary information
— Display consumption summary information for each
meter, including last reading, average daily usage, and
- Consumption summary graphs
— Generate customer consumption graphs by period for the
last three years.
- Customer billing history
— View customer billing history, including bill date,
due date, balance forward, current charges, and total
- Customer service summary
— View customer service summary information, including
the service status, the start and stop dates, and the
average charge based on the previous 12 months.
- Service summary graphs
— Display in graph format the last 12 billing amounts.
- Customer billing statement
— View a customer billing statement that provides a
detailed reading and charges for a specific bill.