Frequently Asked Questions
The City of Lufkin will maintain anything from the
meter to the street, but anything from the meter to the house will
be Private and will be maintained by the customer.
The City of Lufkin will send someone out to cut
your water off at the meter the first time only, and you will need
to call a plumber to install a private cut off valve if you do not
Actually, we are not allowed to recommend any
You will need to contact the Water Collections
Department at 633-0220.
As soon as the Water Utility Department receives
the tap order, it is placed on the tap order list. We work on a
first come, first serve basis. We try to complete all taps within
ten working days, with weather permitting.
We locate our water and wastewater services, but
cannot locate private services.
Call the Water Utilities Department at 633-0230
and the City of Lufkin will repair the bad cut off valve, but
actually you are not to tamper with anything on the City side of the
meter and you should have a private cut off valve.
If it is on the City side of the meter (from the
meter to the street) the City of Lufkin will fix any problems. If
the problem lies on the private side of the meter (from the meter to
the house) you will be responsible for the repairs, you may do it
yourself or hire a plumber to fix it.
Water can have an odor for many different reasons:
It could have a high concentration of Sodium Hydroxide, it could
have no chlorine residuals, or it could result from little or no
circulation of water in dead end water lines. To fix these problems
requires an increase chlorine residuals, and flushing of dead end
water lines to improve circulation of water in the lines.