WATER DISTRIBUTION FREQUENTLY ASKED QUESTIONS
The City of Lufkin will maintain anything from the meter to the street, but anything from the meter to the house will be Private and will be maintained by the customer.
The City of Lufkin will send someone out to cut your water off at the meter the first time only, and you will need to call a plumber to install a private cut off valve if you do not have one.
Actually, we are not allowed to recommend any specific plumber.
You will need to contact the Water Collections Department at 633-0230.
We try to complete all tasks within 30 days, with weather permitting.
We locate our water and wastewater services, but cannot locate private services.
Call the Water Utilities Department at 633-0230 and the City of Lufkin will repair the bad cut off valve, but actually you are not to tamper with anything on the City side of the meter and you should have a private cut off valve.
If it is on the City side of the meter (from the meter to the street) the City of Lufkin will fix any problems. If the problem lies on the private side of the meter (from the meter to the house) you will be responsible for the repairs, you may do it yourself or hire a plumber to fix it.
Water can have an odor for many different reasons: It could have a high concentration of Sodium Hydroxide, it could have no chlorine residuals, or it could result from little or no circulation of water in dead end water lines.